F.A.Q.

How do I contact Digits?

Michael
Userlevel 5
Badge +3

We love talking to our customers and working closely with them to speak to any need you have.  

Just want to talk about Digits, share some feedback, a bug, apply to join the Advisory Board, apply to join Digits Labs or tell us about the best accounting event we should be at, please reach out in the community.

For ideas and product enhancements, submit it on our ideas board!

If you need to contact us privately, please reach out to support@digits.com

16 replies

R
Rank
Userlevel 1
Badge +2

The Digits Labs session on Tuesday was canceled.  What is the schedule of available sessions?

Michael
Userlevel 5
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Hey @Rbpinney I’ll be in touch soon to schedule a new session with you!

R
Rank
Userlevel 1
Badge +2

👍👍👍

S
Badge

why do I have duplicate clients?

 

S
Badge

how can I remove or delete duplicate clients?

Michael
Userlevel 5
Badge +3

Hello @Steve Ibrahim,

Thanks for your patience while we were closed over the holidays. The duplicate clients have been removed. Please let me know if I can help with anything else!

--Michael 

M
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can you contact me regarding this client (admin: number removed for privacy)

Michael
Userlevel 5
Badge +3

Hi Mariko,

I believe we have a call scheduled later today and am happy to chat then about your clients and Digits :)

 

rebecca
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How do I delete a company and add a new one? 

 

Rebecca

Michael
Userlevel 5
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Hey @rebecca Please either message me privately or reach out to support (at) digits (dot) com and we can take care of this for ya :) 

M
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Hi, I added a client to digits yesterday and it still showing pending? can you tell me why? and how long it will take to see his data

 

Michael
Userlevel 5
Badge +3

Hello @Mariko Hayashi-Hall This was flagged to me, and I’m actively working with our engineering team to resolve the issue with your client. I’ll keep you updated. 

Michael
Userlevel 5
Badge +3

@Mariko Hayashi-Hall a couple of follow-up questions:

1) For the company you're linking that's been failing, is there anything different about them compared to other clients you have? Are they on a different QBO plan for example?
2) When you get to the linking screen within QBO, can you send the URL over to me if you're still hitting this problem? (If you wish to keep it private, please either DM me on this platform or send it to bonnell (at) digits (dot) com
 

Michael
Userlevel 5
Badge +3

hey @Mariko Hayashi-Hall You can ignore my earlier message!

We believe that QBO made a change to their API to cause things to go a bit off the rails. Can you try the following?

1) Log out of QBO from your browser
2) Log in to Digits
3) Try linking the client once more

Please let me know how that goes for you either way. We definitely want to get to the bottom of this!

 

M
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when i try to connect Digits to a client. Digits does not come up as an available apps to connect. 

Do you still integrate with QBO?

 

Michael
Userlevel 5
Badge +3

Hey @Mariko Hayashi-Hall Yes, we do still integrate with QBO, so I’d love to figure out what’s going on. I’ve added some screenshots below, but from your Digits dashboard, click on “Add Client”, then “Connect Quickbooks” and you should be taken to a screen to enter your Intuit/QBO credentials. Are of these steps. not working for or you are stuck someplace else?

 

 

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