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Unanswered questions

95 Topics
K
Kristine DoriaNew Decimal
asked in General
Digits Pie Chart by Expense and Pie Chart per Vendor

Hi!I just would like to know if there are pie charts for expenses by vendor available to download?Thank you!

113
M
9 months ago
C
Caroline DevoyParticipating Frequently
asked in General
Dashboard graphs have no label to indicate cash or accrual

I love the graphs that focus on cash runway, cash balance & net burn. However, that immediately makes me ask if the graphs shown on the dashboard are on a cash basis or an accrual basis? Nothing tells me. And if I don’t know, I promise you my client won’t know.In my opinion, I would rather have them be on an accrual basis, but I can see instances where I or the client would want to know these items on a cash basis as well. So ultimately, I would love the good old QBO toggle. But in the meantime, can they at least have a label to prevent any confusion?Don’t know if this is cash or accrual without going back to QBO 

121
M
9 months ago
G
gmastromarinoNew Decimal
asked in General
Cannot connect to qbo

I received my Welcome email.  Digits app appears to connect, then nothing happens except it takes me back to the page to connect again.  I am first trying to connect to my firm.  thank  you 

121
M
10 months ago
H
Hatim HijaziParticipating Frequently
asked in General
Client Portal URL

Can we add the client portal URL to our website?

161
M
11 months ago
M
Myranda HPNew Decimal
asked in General
Integration Management

I have an account issue… I have one client where there is an ‘X’ is next to “Integration Manage”. I have disconnected the connection in QBO and reconnected it via Digits and the X is still there. I don’t even know how it became like this, so I need some assistance. All their numbers for this year are there except for November...where they are not present.  Also, I wanted to know if someone can provide me with some insight on how to delete clients from account.  Thanks for the help. 

111
M
11 months ago
M
Myranda HPNew Decimal
asked in Transaction Review
Transaction Review

Greetings, Before I submit a product suggestion, I wanted to see if the thought has come up to allow clients to have the ability to select the chart of account just as the account can. It seems that transaction review is simply a chat between the accountant/bookkeeper and the client. Now it does alleviate excessive phone calls, etc. But I am not seeing where it saves time in a workflow. I am truly trying to understand the product intent before making a suggestion.  So thank you for the insight. It is greatly appreciated. 😊

163
M
1 year ago
R
Advisory Board
RbpinneyAdvisory Board
asked in General
Cash reporting

I have been using Digits for 2 years now and requested cash based reporting since day 1.  I have been told numerous times that it will be done but never received a firm commitment from Digts that it is actually being worked on.I’m not the only person asking for this.  Many others need to show financial reports for cash based clients.Are you really going to do this or just keep kicking the can down the road?

626
M
1 year ago
J
jsanchezcpaNew Decimal
asked in General
Editing Reports Footnotes

We need additional footnote customization to meet US AICPA compliance requirements.Need to disclose in footnote on each page of financial statements:   For Management Use Only - No Assurance Provided.   See accompanying notes to financial statements.Currently, editing reports to show this footnote does not fit onto area designated.We would also need to include an additional page to the report “Notes to FInancial Statements” with further disclosures that need to accompany these reports.IF we can get this to work, it would be FANTASTIC! and we’ll become paid members to roll-out to all our clients.Thanks for you assistance.

212
M
1 year ago
N
nickhardyNew Decimal
asked in General
General

What can I use digits for? 

111
M
1 year ago
T
Tina NailNew Decimal
asked in General
Demo

Is it possible to get a demo to see how this would work with my clients.  I thought Digits was all about reports but someone told me that it works similar to Keeper.  Thank you. 

121
M
1 year ago
C
Chris KachmarNew Decimal
asked in General
Real time application

Hi,We did some transaction reclassifications in our client who is using QBO. When will it be synced with Digits?Thank you

71
M
1 year ago
C
Chris KachmarNew Decimal
asked in General
Change the Graph Dates

Hi,is there a way we can change the graph dates - currently they are in comparison to THE PAST 12 MONTHS. I wanted to filter the date to THIS YEAR TO LAST MONTH.Is there a way we can do that?Thank you!

102
C
1 year ago
C
Chris KachmarNew Decimal
asked in General
HISTORY

Where can we find the history of the reports we have shared - date and email address we have shared a specific report.Thank you!

61
M
1 year ago
C
Catrina CraftNew Decimal
asked in General
Trainings and Reporting

Please share training videos for Digits.Do you have template IA prompts to utilize in Digits?Can i download the overview information so that I can edit and share with my clients in a report?Additional information about Digits Boost needed 

427
M
1 year ago
R
Advisory Board
RbpinneyAdvisory Board
asked in General
Profit & Loss monthly report not showing

I am creating the monthly report for a client and the P&L report is not showing.

132
M
1 year ago
R
Advisory Board
Regina TrilloAdvisory Board
asked in General
Integrate Brex to Digits

Hi! I tried connecting Digits to my bank, Brex and it’s not working, can you help, please?Thanks!Regina

143
M
1 year ago
C
Chad StewartNew Decimal
asked in General
What does Digits do?

Hi everyone, I am new to Digits and I’m trying to figure out how it can help me.  I am honestly just confused about what Digits is. I have connected 2 of my bookkeeping clients with QuickBooks Online and I am confused if Digits is supposed to automate the bookkeeping functions (transaction classification, etc.) or if it is mostly a reporting platform?

271
M
1 year ago
RWali
RWaliNew Decimal
asked in General
Consolidated Reporting

Is there a way to get the Digits platform analyze multiple QBO entities and provide insights in coonsolidation?

152
RWali
1 year ago
M
Mike CarpenterNew Decimal
asked in General
refresh numbers

How do I get the model to refresh.  In the current month.  As I make closing entries and accruals the model does not refresh.

285
M
1 year ago
Traci Harper
Traci HarperNew Decimal
asked in General
removed old account

please remove my old account called: account effects - oldi have a good one with dianne harper as the admin - but i cant acess it with my intuit userid or google id. very annoying instead keeps logging into this one  

51
M
1 year ago
Chris Scott
Chris ScottNew Decimal
asked in General
Is it possible to add commentary in a report but not in the executive summery?

The Executive Summary is a great spot for big observations but we would like to be able to add context and comments in the body of the P&L, BS etc.  Is there a way to add comments in more than the executive summary?

113
M
1 year ago
F
Fernando Sanchez MontielNew Decimal
asked in General
Training

Hello Digits Team, where or when can I have a quick training for me and  my team?

131
Dakota
1 year ago
Chris Scott
Chris ScottNew Decimal
asked in General
How long is reasonable to wait for a client to load?

On Monday we added 5 clients to Digits, 4 of the 5 finished and were available in 24 hours, the 5th appeared to still be loaded at 48 hours and now 3-4 days later it says pending.  Is this normal?  Is there a way to get an estimate of when it will be available?

141
Dakota
1 year ago
Chris Scott
Chris ScottNew Decimal
asked in General
How to Add my coworkers

I’ve recently setup an account for my firm and I added several colleagues but they didn’t get invites, how do I share access to digits with additional members of my accounting firm?

315
M
1 year ago
Kenny Bobek
Kenny BobekNew Decimal
asked in General
Non Transaction Questions

Is there a way to ask a client non-transaction-related questions/tasks like document uploads? I understand there is no file sharing in Digits but I would like to be able to at least ask for the document.Ex: “Can you please upload your most recent Chase Ink Statement into our shared google drive folder?” Might be nice to be able to add the link as well for them to the folder. Thoughts?

51
M
1 year ago

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