We get it, sometimes you have to fire clients for being too much work for too little gain or unfortunately clients go out of business as hard as we try to keep them afloat.
If that is the case and this happens on your end, please email us at support@digits.com with the details and we can help get everything disconnected for you. At the same time, you will also want to disconnect Digits on the QBO side of the house as well.
removing clients should not require emailing support. This needs to be changed ASAP.
Definitely understand your frustration that this isn’t self-service at the moment and we are planning to change this.
I saw your email requesting to remove clients and I’m actively working on that, it should be all set shortly.
Following up
How long does it take for support to remove a client from Digits? I emailed and have received no response/acknowledgement, nada. This truly needs to be a feature that users can do on our own. When we disengage with clients we have a professional ressponsibility and due diligence to properly and complete offboard them and disconnect from each other (relationship and systems). Can someone please look into my request and respond with completed action. Thank you!
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