General

The possibilities are endless with the Living Model.

  • 118 Topics
  • 311 Replies

118 Topics

G
gmastromarinoNew Decimal
asked in General

Cannot connect to qbo

I received my Welcome email.  Digits app appears to connect, then nothing happens except it takes me back to the page to connect again.  I am first trying to connect to my firm.  thank  you 

1
Michael
3 months ago
T
Trish PetersonNew Decimal
asked in General

Getting Started

I added Digits app in QBO accountant. I have launched digits from QBO and I am logged in. However, I get a screen that states Add your accounting firm and has a button Get Started. However, that button is overlaying the “terms” link and does nothing to go to Get Started.  ??  Suggestions?

1
Michael
3 months ago
C
Caroline DevoyParticipating Frequently
asked in General

Dashboard graphs have no label to indicate cash or accrual

I love the graphs that focus on cash runway, cash balance & net burn. However, that immediately makes me ask if the graphs shown on the dashboard are on a cash basis or an accrual basis? Nothing tells me. And if I don’t know, I promise you my client won’t know.In my opinion, I would rather have them be on an accrual basis, but I can see instances where I or the client would want to know these items on a cash basis as well. So ultimately, I would love the good old QBO toggle. But in the meantime, can they at least have a label to prevent any confusion?Don’t know if this is cash or accrual without going back to QBO 

1
Michael
3 months ago
Ryan Wittman
Ryan WittmanNew Decimal
asked in General

Client Portal View

How do I see what the Client Portal looks like from the Client’s perspective?

1
Michael
2 months ago
J
Jacquie MurphyNew Decimal
asked in General

My Digits isnt sync with one client and cant add new client

Hello,I have 1 client that is not syncing to Digits from QBO, and I cant add another client I keep getting an error say it didn’t work contact support. When i search in QBO for Digits I no longer see it listed there either are you no longer working with QBO? 

1
Michael
2 months ago
C
Caroline DevoyParticipating Frequently
asked in General

How do I send an invite to a client to use Digits?

My apologies if I missed it in the help area, but I cannot find how to send an invite to a client to use Digits. I see the option to invite users when I publish a report, but I can’t find that ability anywhere else in the Digits interface. And after I have invited a client, I don’t see anything in the interface that lets me know they have been invited and whether or not they have accepted the invite (or clicked on the link). Am I missing something?

1
Michael
2 months ago
Ryan Wittman
Ryan WittmanNew Decimal
asked in General

Cash Runway

How is the cash runway calculated?

1
Michael
2 months ago
C
Caroline DevoyParticipating Frequently
asked in General

Link to Community Page within My Digits has disappeared

This seems to have just started today or maybe Friday- when I click on the support link in Digits, it tries to open my email to send am email. It used to bring me here to the community page. I couldn’t find a link for the community / support link on your website. I literally had to search my Chrome History to figure out how I got here previously.  

1
Michael
2 months ago
courtney
courtneyBrainy
published in General

Digits lights up Digital CPA in Nashvillerecap

We were honored when the AICPA invited Digits to be part of its 10th-annual Digital CPA conference in Nashville.We wanted to take this opportunity to really show the accountants and finance professionals how much we appreciated them and enjoy building the next-generation of finance tools they use.I hope you can join us at one of our upcoming Digits Events!

90
courtney
1 year ago
Michael
MichaelDigits Team
posted in General

Updated Client Welcome Video

Hey there! Wanted to share that due to the changes we’ve made to Digits, including Digits AI, we have created a new Client Welcome video that you may want to share with your clients. You can find the video here: As always, we are here and listening, so feedback or suggestions are welcome!  

0
Michael
6 months ago
bfausett21
bfausett21Participating Frequently
asked in General

Profit and Loss Missing Data

The dollar amount comparison to previous month is not working on the Profit and Loss report. It’s the same on all clients. I’m including a screenprint. Thank you 😊 

0
bfausett21
1 month ago
Kenny Bobek
Kenny BobekNew Decimal
asked in General

Updates?

Hello,I have bounced back and forth between Digits over the last year or so, but it seems there is not much activity in the community forums, however on the website it shows messaging and a document vault coming soon. Those 2 things would be amazing, are there any updates on the timeline of these features? Thanks

0
Kenny Bobek
9 hours ago
A
Anonymous
posted in General

Magic Links are HERE!

Hello everyone! We all know that there are simply too many passwords to remember these days, so we wanted to make your life just a little bit easier on Digits 👀We’ve gotten many requests for an easier login experience, and we’re thrilled to introduce magic links! Any user with an existing account will now be able to request a magic link to sign in. Here’s how it works:Head to https://my.digits.com/login to enter your email address and click “Sign in with Email” Click “Send Magic Link to Email” and head to your inbox Find the email and click “Sign In”. Ta-da! You’re in!If you prefer to use your password, you can still do so :) We’ll be using magic link technology to improve other features in the future as well. Stay tuned! Let us know if you have any questions, and enjoy the magic of Digits! 🪄 

0
A
1 year ago
A
Anonymous
published in General

Digits Pricing is Live!

A few weeks ago, we sent everyone an email letting them know that we’d be introducing pricing tiers, and how that would affect each of you. If you missed that email, please check your inbox for a note from @Michael. As of today, you’ll see a new experience within your Digits account. Our pricing tiers are based on the number of clients you link. Your first five clients will be free forever – once you add additional clients, you’ll see a prompt to upgrade to our next tier. We put together an article explaining more about this process here. Leave a comment and let us know what questions you have, or schedule a call with us here. Thank you again for being on this journey with us and for supporting Digits. Don’t hesitate to reach out with any feedback - you know we’re all ears!Lily 

220
A
1 year ago
Michael
MichaelDigits Team
published in General

Digits Pricing — Your First 5 clients are free forever

Questions about Digits pricing are often top of mind when we chat with our amazing community. Our members are using Digits amazing tools to WOW their clients, but they can’t believe it is free to use! Over time, we’ve engaged with and learned from many of you in the community about your thoughts on pricing so that it’s sustainable to your firm and lets you grow your business. We are happy to share that as we continue to build, improve and expand Digits' offerings, we are introducing pricing to Digits. As mentioned, we want our pricing to truly unlock the growth of your firm on Digits. To that effect, we made the decision to allow for the first 5 clients on Digits to be free forever. Beginning Nov 30th, Digits is offering three additional paid plans. The details of these plans can be seen here. If you are an Admin in your Digits organization, you will see pricing details in your Accountant dashboard.   As you take a look, if you have any questions not answered below, please ask us here!

4320
Michael
1 year ago
Michael
MichaelDigits Team
published in General

Digits needs your help!

Here at Digits, we relentlessly try to push the boundaries on building delightful tools for Accountants. In our process of digging deeper into the finance world and furthering our understanding, we've realized we'd like to know more about where the money movement actually happens.We would love if you could take a second to share some general information about if and how much accounts payable work you do for your clients.  

630
Michael
1 year ago
Wayne Chang
Wayne ChangCo-founder
published in General

I'm an Accountant focused on Audit, How do I....?auditors

Hello Auditors!We at Digits are extremely excited to have built and made available to you the world’s first living model. Allowing us to build groundbreaking tools for professionals in the finance field — including you!One of our first areas of focus has been to build out tooling that meets the needs of Auditors to solve your most frequent and time intensive tasks.These tools will help drive efficiency and time savings. All while still giving you the power you need to deep dive into the depths of a companies financials :-) Here are just a couple of the workflows we have unlocked with our next generation tools:Even with the thinnest of context like a transaction ID or a vendor to go off of, find the details to assess what is throwing off the numbers in no time with Digits Search. Find everything you need, down to the transaction level. Witness the speed here! With thousands of transactions, vendors and customers to comb through, keeping track of notes you find along the way is painful. 

460
Wayne Chang
1 year ago
Wayne Chang
Wayne ChangCo-founder
published in General

I'm an Operator of a Business, How do I....?operators

Hello Operators!We at Digits are extremely excited to have built and made available to you the world’s first living model. Allowing us to build groundbreaking tools for professionals in the finance field — including you!One of our first areas of focus has been to build out tooling that meets the needs of folks who operate businesses to solve your most frequent and time intensive tasks.These tools will help drive efficiency and time savings, allowing you to not only spend more time running your business but also do it with the confidence of fully understanding the finances as well! :-) Here are just a couple of the workflows we have unlocked with our next generation tools:Find out how much you spend every month without combing through all your bank accounts. See it all in once place in seconds with Digits Search. Feel the speed here! Updating investors and your team on the latest on the business has never been easier! Create and send beautiful, interactive monthly end reports in one-cli

1050
Wayne Chang
1 year ago

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